• Access RHESolution via the Internet from any workstation from anywhere at anytime.
• Enter all the problems, issues and requests for your organization into RHESolution, either by your IT technicians, your customer support staff or the end users themselves. These issues can be for your internal employees or external customers…or both.
• The AnswerBook, a searchable knowledge base, enables technicians or end users to look up solutions to common problems.
• Assign the problem to the most appropriate person to deal with the issue.
• Notify them, or several people, via email about the problem.
• Track the issue step by step, from its inception to conclusion.
• When the problem is resolved, an automatic email is sent to the user allowing them to respond to quality assurance questions! You get immediate feedback on how well you are doing with your customer base.
• Run real time management reports at any time to gain valuable data to make key decisions.

The result of this thin client, remote hosted I/T model is that customers can securely access RHESolution from any workstation, anytime, from anywhere in the world. It doesn’t matter if your organization is a single-site location or an enterprise that spans the globe. Easily integrate your technicians, company management, end users and vendors into a single, organized workflow management system without any of the typical headaches associated with such a vast project.

RHESolution was designed to give you all of the control, confidence and flexibility that is required when implementing mission-critical systems. It is completely scaleable to meet your needs both today and tomorrow.

• Remote hosted, thin client model
• We rent our system on an annual basis as a service.
• Technician, Management, End User and Vendor interfaces
• System design was developed jointly between PAI and our established customer base

* Internet connectivity required